Two-way communication with the Orpheo Hybe

In museums, historic sites and attractions, it is all about the visitor experience. Audio and multimedia guides tell the story, but usually in one direction only. What if visitors could also say something back? The Orpheo Hybe with Tour Guide Mode turns a tour into a conversation: two-way communication between guide and group.

What makes the Orpheo Hybe unique?

The Hybe is more than a device that plays pre-recorded audio. It has all the features of a multimedia guide, such as multiple languages, video, images and interactive maps. Its real strength lies in Tour Guide Mode, which is built around two-way communication.

Tour Guide Mode: the power of two-way communication

Imagine a guide leading a group through an exhibition. Traditionally, the guide talks and the group listens. With the Hybe, that changes:

• Guide and group in harmony: the guide addresses the whole group, while visitors view additional content on their own device.
• Asking and answering questions: visitors ask their question via the Hybe and the guide answers straight away. That way, no question goes unanswered.
• Personal content: the guide sends specific content to the group, tailored to the questions and interests that come up.
• Quizzes and polls: interactive elements make the tour even livelier.

Why two-way communication matters

Visitors nowadays expect a personal, interactive experience. Two-way communication:

• increases engagement: those who take an active part do not drop out;
• improves understanding: a direct answer to a question sticks better;
• creates memorable moments: interaction builds a deeper bond with the venue;
• increases satisfaction: and therefore the chance of positive word of mouth.

More than communication

The Hybe is built for intensive use at busy venues, is intuitive to operate for guides and visitors alike and combines audio, video, images and maps in a single device. With the cloud tool Orpheo EMM you manage the content and settings remotely.

Conclusion

The Orpheo Hybe with Tour Guide Mode turns a tour into a conversation: stories come to life, questions are answered straight away and visitors feel connected to the venue. Also read how the guide, as a guide in control, decides which content the group sees, or take a look at Orpheo's product page.